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Cloudflare Workers AI Returned Other Customers' Data in 155 Responses (GLM 5.3): What Teams Using Hosted AI Should Check

Cloudflare disclosed that between August 27 and September 9, 2026, over-length prompts to its Workers AI model GLM 5.3 could return data from other customers' recent requests in 155 responses. What is confirmed, what is not, and what teams that send data to hosted AI should check.

Published 2026-10-31 Updated 2026-10-31 Last verified 2026-10-31 9 min read
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For: teams that send business data to hosted AI APIs (Workers AI or any other), and people who run their own LLM inference servers. This article is based on Cloudflare's official post and does not cover how to trigger the flaw.

Developing: this article will be updated as the organisation publishes more

As of October 31, 2026

Not yet known

  • Number of customers affected
  • What kinds of data appeared in the 155 responses
  • Whether and how individual customers were notified

Cloudflare published this account as a coordinated disclosure with the team behind the open-source inference engine. It describes further hardening work as in progress (page-level integrity checks and formal verification of its transfer protocol). We re-checked the post on October 31 and found no later notice.

What teams using hosted AI should check today

1

Find out whether you were in scope

Per Cloudflare, only the GLM 5.3 model was affected, only between August 27 and September 9, 2026, and only for prompts longer than 681,280 tokens. Search your own logs or billing for calls to that model in that window and note the prompt sizes. In this site's view, prompts that long are unusual, so many teams will find none.

2

Look for a notice from the vendor, and keep your own record

Cloudflare's post does not describe steps for customers or say how individual customers were told. Check the email contacts and dashboard notices on your account, and ask your account team if you believe you were in scope. Keep a record of what was sent to the model and when, because that is what you will need to judge the impact.

3

Inventory what goes into each AI service

Write down, per service, what kinds of data your staff and applications send (customer records, source code, credentials, contracts). Where the answer includes data you could not afford to see exposed, remove it from the prompt, mask it, or use a deployment that is isolated for you. Do not paste secrets such as API keys into prompts at all (why keys leak through AI tools).

4

Treat anything a model returns as possibly not yours

The reported symptom was a response containing text that belonged to someone else. If a hosted model ever returns text that looks unrelated to your prompt, such as another company's names or code, stop using that output, save the evidence, and report it to the vendor through its security channel.

5

If you run your own inference servers, apply the engine checks

Cloudflare recommends that operators of the same engine measure the cache pool on every node and compare it with the model's context length after any change to weights, quantization, parallelism or memory settings; upgrade to engine version 0.5.22 or later; enable the corruption-detection options where the model supports them; and configure load balancers to avoid aborts before the first token. Read the post itself for the exact settings.

What happened (per Cloudflare)

The following is based on Cloudflare's post of October 26, 2026. Times are UTC as given in the post.

  1. August 27, 2026

    GLM 5.3 became available on Workers AI. Cloudflare says its cache pool was smaller than the model's context length, a mismatch it knew about before launch.
  2. September 8, 23:11

    A report arrived through Cloudflare's bug bounty program.
  3. September 9, 13:22

    Cloudflare declared a security incident. Per the post, its product security team reproduced the leak with two independent accounts within 25 minutes.
  4. September 9, 14:00

    The model was made private (requests returned an error).
  5. September 9, 14:35–19:04

    Root cause identified, prefill nodes moved to a corrected configuration, then the full deployment rebuilt with an engine patch and validated.
  6. September 9, 19:40

    The model was made public again.
  7. September 16 – October 19

    Upstream fixes merged and released in the open-source engine, including version 0.5.22 on October 19.
  8. October 26

    Cloudflare published its account.
155
Responses affected (Cloudflare's count)
14 days
Aug 27 – Sep 9, 2026
681,280
Prompt length (tokens) above which it occurred
1 model
GLM 5.3 only; no other Workers AI model
Facts as published by Cloudflare
Service and model
Workers AI, GLM 5.3 (a text-generation model from a third-party developer)
What was exposed
Data from other customers' requests to the same model made shortly before the affected request
Who could see it
Customers whose over-length prompts received the affected responses
Cause, part 1
The cache pool held 681,280 tokens while the context length is 1,048,576 tokens
Cause, part 2
A bug in the open-source inference engine: an over-length request was admitted instead of rejected, and the response drew on cache pages that still held earlier requests' data
Exploitation
After excluding Cloudflare's testing and the researcher's, the requests matched ordinary long-context use in timing and volume; no evidence of deliberate exploitation
Fix
Configuration aligned with the previous model version (pool now about 2.04 million tokens), engine patch rejecting such requests at admission, and a check of pool size against context length before deployment changes

What is known and what is not

Status as of October 31, 2026.

ItemWhat Cloudflare saysStatus
PeriodAugust 27 to September 9, 2026Confirmed (Cloudflare)
Affected modelGLM 5.3 only; no other Workers AI modelConfirmed (Cloudflare)
Affected responses155, all for prompts above 681,280 tokensConfirmed (Cloudflare)
Number of customers"A small number of customers"Not disclosed
Content of exposed dataOther customers' recent requestsType and sensitivity not disclosed
Deliberate exploitationNo evidence foundCloudflare's finding
Individual notificationNot described in the postNot disclosed
FixDeployed September 9; upstream fixes released laterConfirmed (Cloudflare)

Why sharing the same cache can leak between customers

Hosted language models serve many customers on the same hardware, and keep a working memory (a cache) of the text being processed to answer faster. In general, if that memory is reused without being cleared, or is read in a size different from what was written, one customer's text can appear in another's output. This is a general explanation of the class of problem, not extra detail about this incident.

Two things stand out in Cloudflare's own account. The mismatch between cache size and context length was known before launch, and its pre-launch tests checked status codes and streaming rather than whether the output made sense. Cloudflare says it now checks the cache pool against the context length from the running engine before each deployment change. For customers, the lesson is that "the request succeeded" does not tell you the response is yours.

For teams that operate AI services: one check from this account

If you serve a model to more than one customer or team, add a test that sends over-length and boundary-size inputs and checks that the result is an error, not a successful answer. Also verify, after any change to model weights, quantization or memory settings, that the cache is still large enough for the advertised context length. Both come directly from the causes Cloudflare describes.

Cache pool 681,280 tokens, context length 1,048,576

↓

Is the cache at least as large as the advertised context length?

Over-length request admitted, not rejected

↓

Does an over-length test input return an error?

Tests checked status codes, not output

↓

Do tests check that the output belongs to the request?

What Cloudflare says went wrong, and the matching check (general mapping)

Sources (public record)

  • Cloudflare blog, post on the cross-request KV cache exposure in a Workers AI model and its remediation (October 26, 2026) — blog.cloudflare.com

Update history

2026-10-31: First version, based on Cloudflare's post of October 26. We will update this article if Cloudflare or the engine's maintainers publish more.

Latest breaking reports

All breaking reports →

FAQ

QWhat happened on Workers AI?
A

According to Cloudflare's post of October 26, 2026, from August 27 to September 9, 2026, some prompts sent by a small number of customers to the GLM 5.3 model on Workers AI received responses containing data from other customers' requests to the same model made shortly before. Cloudflare counts 155 such responses.

QWas my data exposed?
A

Cloudflare says only prompts longer than 681,280 tokens on GLM 5.3 were affected, and that no other Workers AI model was affected. If you did not send such long prompts to that model in that period, the post gives no indication that you were in scope. The post does not say how many customers were involved beyond 'a small number of customers', and does not list steps for customers; check any notice from Cloudflare to your account.

QWas the flaw used on purpose to steal data?
A

Cloudflare says that after excluding its own testing and the researcher's, the affected requests matched ordinary long-context use in timing and volume, and that it found no evidence of deliberate exploitation. That is Cloudflare's own finding.

QWhat caused it?
A

Cloudflare gives two causes. The GLM 5.3 cache pool held 681,280 tokens while the model's context length is 1,048,576 tokens, a mismatch it says it knew about before launch. Separately, a bug in the open-source inference engine let an over-length request be admitted instead of rejected, so the response drew on cache pages that still held earlier requests' data.

QIs it fixed?
A

Cloudflare says the model was made private on September 9, fixed with a configuration change and an engine patch the same day, and restored at 19:40 UTC. The pool now holds about 2.04 million tokens, roughly twice the context length. The upstream engine fix shipped in later releases.

QWhat should teams that use hosted AI APIs do?
A

This is this site's general advice, not from Cloudflare. Know what data you send to each AI vendor, avoid sending data you could not afford to see exposed, keep logs of what was sent and when, and read your vendor's security notices. If you run your own inference servers, Cloudflare's post lists specific checks for that engine.