Who this is for: people responsible for protecting a service or internal systems, and anyone who has seen these names in the news and wants the facts straight. This article compares each organisation's own official disclosures as primary sources, and contains no attack techniques.
First: are you affected?
If you arrived here after seeing one of these names in the news, the question is whether you are in scope and what to do about it. This section answers that; the rest of the article is for people defending a system. Scope figures are each organization's own; the actions are what a customer or employee can do today.
- KDDI (mail platform sold to ISPs)
- Who: anyone whose mailbox ran on an affected ISP (your ISP contacts you). Today: passwords were force-reset by the ISPs, so the real work is changing any other service where you reused that password. Japan's communications ministry stated that mailbox contents were potentially readable for some 7.62 million users, so treat password notices and one-time codes still sitting in that mailbox as exposed, and re-issue them.
- Aflac Life Insurance Japan
- Who: policyholders and agencies. Today: bank-transfer details are in scope for roughly 220,000 people. Check your account activity, and contact both the bank and the company if something looks wrong. For any message claiming to be from the company, go to the official site yourself instead of using a link or number in the message.
- Digital Agency (GSS)
- Who: government staff and the contractors who worked on those systems; the agency states no general public data is included. Today: expect impersonation attempts built from names, addresses and phone numbers (see the VPN article).
- Sakura Internet
- Who: anyone with a member registration, hosting customer or not. Today: change any reused password, and if you are still on the initial password issued at sign-up, change it today (steps in the provider-breach article).
If you are the one defending a service, the rest matters more: the four entry points have nothing in common, yet the remediation plans point to the same thing.
The four cases side by side (per each organisation's disclosures)
| Organisation (disclosed) | Scope (as disclosed) | Way in (as disclosed) | From start to discovery |
|---|---|---|---|
| KDDI (from 23 Jun) | Confirmed exposure: email addresses of 12,231,954 people, passwords of 7,616,173 | A vulnerability in third-party software built into the system — unknown to the vendor when found | Began 16 May → confirmed 17 Jun (about a month) |
| Aflac Life Insurance Japan (from 30 Jun) | About 4.4 million customers (about 220,000 with bank details), about 40,000 agencies | Insufficient controls on the access and data-query methods in "Online Consultation" and "Yorisou Net" | First leak 10 Jun → found 25 Jun (15 days) |
| Digital Agency (11 Sep) | About 246,000 records of staff and others possibly exposed | A VPN appliance vulnerability (already known, per the minister; CVSS "Medium" per the agency's Q&A) | Start not in the announcement; reporting puts bulk access from late May → detected 25 Jun |
| Sakura Internet (from 17 Aug) | 1,360,563 member accounts possibly in scope, 951 hosting accounts | Withheld to avoid enabling copycat attacks | Sales system: Apr 2023 – Mar 2026 → detected 9 Aug 2026 via a different anomaly (about three years) |
Do not read this table as a ranking of who did worst
The figures in this table are not equally firm. KDDI and Aflac report people whose data was confirmed exposed; the Digital Agency reports data possibly exposed; Sakura Internet reports the total possibly in scope. The systems differ, and so does the kind of data they held.
Ranking them by headcount means nothing, and this site does not do it. What is worth comparing is what each organisation said it learned: its remediation plan.
What each organisation disclosed
- What
- Unauthorised access to a mail platform KDDI developed for ISPs (account management, sending and receiving, web mail and mail storage in one system). KDDI says its own au mail and related services run on separate equipment and were not affected
- Cause
- "Exploitation of a vulnerability in third-party software installed as part of this system". As of 17 June, when it was confirmed, it was "a vulnerability the software vendor was not aware of"
- Scope
- The first notice (23 June) gave a possible maximum of 14.22 million. The report of 6 July (corrected 21 July) confirmed exposure of email addresses of 12,231,954 people, including passwords of 7,616,173
- Regulatory action
- On 29 July 2026 the Ministry of Internal Affairs and Communications issued guidance on protecting the secrecy of communications over this incident. Its release states that "the contents of the mailboxes of approximately 7.62 million users were found to be in a state where they could be viewed"
- Response
- Password changes coordinated with the ISPs, including forced resets by the ISPs for rarely used accounts. EDR rolled out to every server that controls external communication by 21 June. Going forward, a move to more secure communication standards
- What
- Unauthorised access to "Online Consultation", used by agents for remote policy design and applications, and the policyholder web service "Aflac Yorisou Net". Aflac says it confirmed no similar leak in its other systems
- Cause (31 July results)
- "Controls against the access and data-query methods used in this attack were insufficient". Detection and blocking functions existed, but "because the format of the access was the same as during normal use, it could not be detected immediately as unauthorised access". Also, "functions to monitor and control large volumes of data queries in a short time were lacking"
- Prior measures
- Security reviews at design time and penetration tests before release had been carried out, but "the risk of the methods used in this attack had not been anticipated"
- Scope
- About 4.4 million customers (about 220,000 including premium-payment bank details) and about 40,000 agencies. My Number, card data and email addresses were not included
- What
- Unauthorised access to a work environment shared by staff across ministries and agencies. The agency says it confirmed no personal data of the general public was included
- Cause
- "A third party exploited a vulnerability in a network connection device (VPN) to get into the system". Product and vulnerability identifier not disclosed
- Follow-up (press-conference summary)
- In the summary of the 11 September press conference published by the agency, the digital minister said "we were aware of the vulnerability; it was a known one", that it "was not rated as highly urgent" and was being handled according to its severity rating, and that "there is work to apply patches in order, and we were hacked during that"; the patch is now applied. CVSS "Medium" is stated in the agency's Q&A (updated 12 September). The late-May start of bulk access comes from reporting and appears in none of the summary, the announcement or the Q&A
- Detection
- On 25 June, bulk access to files on servers using a maintenance operator's account was detected. Covered in detail in VPN appliances are the main way in for ransomware
- What
- Unauthorised access to the sales management system holding contract records, and to part of the shared hosting environment. The company says no clear grounds link the two
- Duration
- Unauthorised access to the sales management system took place "between April 2023 and March 2026". Detection came on 9 August 2026, from an anomaly on a hosting maintenance server
- Cause
- The intrusion path is withheld to avoid enabling copycat attacks. The company also disclosed that some initial passwords were not hashed. What customers should do is covered in what to do when your web host is breached
The remediation all four shared: stronger detection
Compared by how attackers got in, the four cases have nothing in common. But line up the remediation plans each organisation wrote for itself, and the same words keep appearing.
The detection measures each named
- KDDI: to strengthen detection of unauthorised access, EDR on every server that controls external communication (completed 21 June)
- Aflac: stronger monitoring and control of bulk access in applications and security devices
- Sakura Internet: wider monitoring and detection for early detection, and a review of the scope, retention and analysis of security logs
The Digital Agency was the case where detection worked
- What tipped it off was bulk access to files using a maintenance operator's account
- The intrusion was not prevented, but the volume anomaly let the agency scope it, suspend the account and cut communication
- Its remediation — "reviewing vulnerability management" and "improving external connections" — is about preventing the intrusion
Legitimate use
Log in → query own policy → view a few records
An attack shaped like legitimate use
Log in → query → view (identical so far)
Volume
A few records per person, or tens of thousands?
Speed
Human pace, or machine pace?
Time span
Are there logs going back far enough?
What to do in your own organisation, today
Put a volume limit, and an alert, on anything that returns data
One of the causes Aflac named was that "functions to monitor and control large volumes of data queries in a short time were lacking". Give every API or screen that returns customer data a cap on records per request and per hour, plus an alert to a human as usage approaches the cap. Even with a valid login, pulling tens of thousands of records in a short time does not look like how people use a system. How to decide what to count, per whom, and up to what number, is covered in rate limiting and abuse control.
There are three layers where you can measure.
In the application: count records per account inside the search, listing and export paths; this is the only layer that knows who pulled how much.
In front of it: nginx limit_req or a CDN rate-limiting rule, capping requests per second or minute per endpoint.
In the platform: Google Workspace’s alert centre and Microsoft 365’s audit log and alert policies can notify on bulk downloads and exports (what you get depends on your plan).
Start with one endpoint: the one that returns the most records. Give it a per-account hourly cap and an alert at 80% of that cap. One endpoint that actually pages a human beats a complete design that is still being written.
Check, on every query, whether this person may see this record
The first item in Aflac's remediation is stronger "authentication at access and authorisation at data query". Whether someone could log in (authentication) and whether they may see a particular record (authorisation) are separate questions, and if the second is not checked record by record, a properly logged-in user can query other people's data. The difference is explained in authentication vs authorisation, and the classic flaw in IDOR.
Keep logs for as long as you would need to look back
In the Sakura Internet case, access to the sales management system began about three years before it came to light. If the logs for that period are gone when you notice, you can say neither what happened nor what did not. Sakura too listed a review of log scope and retention. If storage only allows a few weeks, a realistic split is to keep at least authentication and data-query logs for much longer.
A number to anchor on: the payment-card standard (PCI DSS) requires 12 months of retention with the most recent three months immediately available. Even outside payments, that is a usable starting point.
Keep at least three kinds: authentication (successes and failures), data queries and exports, and administrative actions. Web-server access logs alone will not tell you who took how many records.
Assume unknown vulnerabilities exist, and plan to notice after entry
The flaw exploited in the KDDI case was one the vendor itself did not know about when it was found. No fix existed at the time. Since some intrusions cannot be prevented even with perfect patching, the ability to notice suspicious activity and outbound traffic on servers — the EDR KDDI deployed to every server is one example — is what remains.
And still keep internet-facing devices patched
None of this means preventing intrusion matters less. The Digital Agency case came in through a VPN appliance vulnerability. Not leaving known vulnerabilities open is still the most cost-effective defense there is. For VPN appliances, see VPN appliances are the main way in for ransomware; for ordering the work, see prioritising with CVSS, EPSS and KEV.
This site's view: a penetration test only finds the methods someone thought of
In this site's reading, the most important sentence in Aflac's results is not the cause itself but this: "We carried out security reviews at system design and penetration tests before system release, but had not anticipated the risk of the methods used in this attack." It is not that the measures were not done; they were done, and the attack used a method nobody had anticipated. That can happen to any organisation.
Checks before release can only test the methods the tester thought of. So what remains is noticing, in production, unusual volume, speed and timing. That three of the four named detection in their plans reads as each of them running into that same limit in its own incident.
Reviews and tests reduce the ways in; detection shortens the time until an intrusion is noticed. They do different jobs, and neither replaces the other.
Three things every individual should do, whichever case it was
The real risk to you is less the breach than the follow-up messages it invites
(1) Do not reuse passwords. Passwords were confirmed exposed in the KDDI case, and a reused one lets attackers into your other accounts too (a password manager is the practical answer).
(2) Do not use links or phone numbers from messages invoking the organisation's name. The Digital Agency and Sakura Internet explicitly warned about messages impersonating them, and Aflac asks anyone who receives a suspicious contact to call its own line. Check by going to the official website yourself.
(3) If bank details are involved, check your account activity. Aflac says it is working with the relevant banks for policyholders whose account details were exposed. If anything looks wrong, contact both your bank and the organisation.
Sources
The facts above come from each organisation's official disclosures. No speculation about unpublished product names or intrusion paths.
- KDDI Corporation, notice on unauthorised access to the mail system for ISPs (23 June 2026, Japanese) — newsroom.kddi.com
- KDDI Corporation, apology and report on the unauthorised access to the mail system for ISPs (6 July 2026, updated 21 July; Japanese) — newsroom.kddi.com
- Aflac Life Insurance Japan, second report on the unauthorised access and information leak (13 July 2026, Japanese) — aflac.co.jp
- Aflac Life Insurance Japan, investigation results and remediation measures (31 July 2026, Japanese) — aflac.co.jp
- Ministry of Internal Affairs and Communications (Japan), guidance to KDDI on protecting the secrecy of communications (29 July 2026, Japanese) — soumu.go.jp
- Digital Agency (Japan), on the possible leak of personal information via unauthorised access to the Government Solution Service (11 September 2026, Japanese) — digital.go.jp
- Digital Agency (Japan), summary of the digital minister's press conference of 11 September 2026 (Japanese) — digital.go.jp
- Digital Agency (Japan), Q&A on the possible leak of personal information via unauthorised access to the Government Solution Service (updated 12 September 2026, Japanese) — digital.go.jp
- Nikkei xTECH (11 September 2026, Japanese) — the vulnerability severity and the start of bulk access come from this reporting — xtech.nikkei.com
- Sakura Internet Inc., investigation results and remediation measures (third report, 10 September 2026, Japanese) — sakura.ad.jp
Update log
2026-10-11: Correction. The "Medium" CVSS rating of the exploited vulnerability is not only reported: the agency's Q&A (updated 12 September) states it was rated "Medium" (CVSS Medium level). The attribution is now the agency's Q&A. The late-May start of bulk access remains attributed to reporting.
2026-09-19: The Digital Agency points were confirmed against the published press-conference summary; "already known, and being patched in order of assessed severity when the intrusion happened" is now quoted from the official summary rather than reporting. CVSS "Medium" and "late May" remain attributed to reporting. Sakura Internet has published nothing new since the third report of 10 September (checked 19 September).
2026-09-12: Two additions. (1) In the KDDI case, the Ministry of Internal Affairs and Communications had issued guidance on the secrecy of communications on 29 July 2026 (mailbox contents of about 7.62 million users could have been viewed). (2) In the Digital Agency case, the exploited vulnerability is reported to have been already known and rated "Medium" — attributed as reporting, since it is not in the agency's announcement. Sakura Internet has published nothing new since the third report of 10 September (its FAQ also still shows 10 September; checked 12 September 2026).
2026-09-11: First version, based on the four organisations' official disclosures.
Read next
- Large cases of 2026: Yellow Hat (up to 1.8M people)
- Large cases of 2026: Murauchi.com (7.7M records)
- Large cases of 2026: EPARK Relax & Esthe (22M records)
- Large cases, Aug–Sep 2026: ShopServe (8.85M records)
- Turning it into organizational controls: Six priorities worked back from Japan’s 2026 breaches
- AI agent intrusion: The Hugging Face intrusion (2026): an autonomous AI agent attack
- The Gyazo breach (September 2026): what leaked, and what users should do today
- All 2026 incidents (Japan and worldwide): a timeline of breaches and cyberattacks with impact ratings
- Other incidents in Japan, September–October 2026: the Seicomart app (about 570,000 people) / Yamato Transport and Sagawa Express (parcel senders and recipients) / Abahouse (order data and fake refund emails)
- The Times Car breach (September 2026): driver's license images leaked — what members should do
- Each case in detail: the Digital Agency case and defending VPN appliances / the Sakura Internet case and what customers should do
- Detection and control: rate limiting and abuse control / what EDR is / indicators of attack (IoA)
- Design: authentication vs authorisation / what IDOR is
- The pattern: a cross-case read of August 2026 disclosures by way in