third party

Seven-Eleven Japan 7NOW Customer Data Leak (164,180 Name-Only Records and More): What a Delivery Contractor Breach Exposed and What Users Should Do

Seven-Eleven Japan announced on November 3, 2026 that a service run by a contractor handling part of the deliveries for its 7NOW delivery service was accessed without authorization by a third party, and that part of the 7NOW orderer (delivery recipient) data was taken. According to the company, the contractor's investigation found the access on November 1 and found on November 3 that 7NOW data was also taken. The confirmed items are: name (katakana) only, 164,180 records; name (katakana) and address, 4,762 records; name (katakana), address, phone number and postal code, 209 records. For some records the order date, store name and store address, and product name were also taken. The company says no credit card information and no IDs or passwords were leaked. It says the contractor's investigation found no leak or alteration of its own credentials or integration settings, and 7NOW is operating normally. Affected customers are being contacted in turn by SMS to their registered phone number. The Personal Information Protection Commission has been notified. Our conclusion: do not open links in calls, texts or emails that seem to know your 7NOW order. Within the scope of the notice, no password change is requested.