2026-11-10
Unauthorized access to Raksul's print data submission system (count being tallied): names, addresses and phone numbers in print data may have leaked — what customers and people named on printed items should do
On November 9, 2026, Raksul Inc. announced that the system involved in processing data submissions for its Raksul service had been accessed without authorization by a third party, and that personal information may have leaked externally. The access came to light at about 00:20 on November 8, 2026. The company says credentials for its own system were obtained illegitimately, leaving part of the stored data reachable from outside. The information that may have leaked is names, company names, addresses, phone numbers, email addresses and similar details in print data submitted to the service, and in data such as invoices and Web Yubin (online postal mail). Print data such as business cards and postcards may also contain information about people other than the person who ordered. The count is being tallied. The company says it has confirmed that credit card information, login IDs and passwords did not leak. It stopped some services on November 8 and began restoring them in turn from 07:00 on November 9. As of November 10, 2026, the count and details of the cause have not been disclosed. This site's bottom line: not only people who ordered business cards or postcards but also the business contacts and recipients named on them may be affected. Customers should know what could happen to the people they put on printed items and consider explaining it to them.